IT Management Solutions

5 Jul

A little while ago at a tradeshow I met a SolarWinds user who told me SolarWinds is a great tool to monitor IT environments, but he would spend long hours a day prioritizing and discarding SolarWinds alert emails received on his phone. A little like this one!


 SolarWinds Alert Log


Our own customers tell us they don’t want to miss any critical alert, however they don’t want to be flooded with low severity alerts either, this seems commonplace in our industry. We are often asked “What can we do in order to make SolarWinds notify me only for genuine critical alerts?” If this applies to you also then you are reading the right article.


To be honest this isn’t news, we get a lot of feedback like this on our own training courses for Orion with the same questions being asked:

  • I have 1000+ active alerts, how do I clean this list?
  • What is a genuine alert and what is not?
  • Why have I received 50 alerts for one true scenario?
  • I don’t want to miss any critical alert; how can I keep everything monitored?
  • Its difficult to manage so many alert definitions....what are the best practices?
  • Can I automate alerts into my Helpdesk and Ticketing platform?


Using this feedback, we created an Alerting MasterClass for SolarWinds that covers all the features and capabilities of the alerting engine. Utilising delegate labs we focus on real world scenario’s and daily tasks, the day course is spent sharing knowledge and equipping SolarWinds administrators with confidence to tackle any configuration challenge.


MasterClass Course Sneak Peak

Imagine the following scenario:


Problem:  we have five server members from the same cluster. It is quite common to find one of them down for maintenance purposes, however we would like to trigger an alert when at least two of cluster’s servers are down.


Solution: SolarWinds Alerting Complex conditions allow us to fire alerts only when the trigger condition is met concurrently across more than one object to create trigger conditions applied across different objects (Application A from node X is down and Volume B from node Y is down). In this example, we just need to configure conditions to trigger the alert when a device from the cluster is down, but with the following option enabled:


Alert can be triggered if more or equal 2 objects (at the same time) have met the specified condition and the then trigger a single alert.


 SolarWinds Trigger Conditions


This alert will only be triggered when we really need it (when at least 2 servers are down) and it will not flood your inbox with useless alerts, burying important ones.


Am I a good fit for this course?

Well, although there are no formal prerequisites to attend the course, we would recommend gaining the following skills prior to attending the course:

  • Hands on use of the SolarWinds Orion  platform
  • SolarWinds Certified Professional (SCP)
  • SQL Query knowledge
  • Understanding of monitoring protocols; SNMP, WMI etc.


If you have this knowledge the Masterclass training session will provide clear ideas on how to solve potential issues that you are having in your installation currently.


If alternatively, you are not confident with the above points, we would suggest you have a look at our 5 Day Structured Training Course first and become a SolarWinds guru.