IT Management Solutions

Senior SolarWinds Field Engineer

  • Worthing, West Sussex
  • Competitive Salary + Excellent benefits
  • Full Time

This leading SolarWinds Professional Services provider is seeking an enthusiastic Technical Engineer to join their growing team. Providing SolarWinds installation and Consultancy services both remotely and onsite in a pre and post sales capacity.

Responsibilities (include, but not limited to):

  • Create HLD and LLD of the monitoring solutions provided by the company.
  • Onsite and remote consultancy including implementation of monitoring solutions, perform assessments, platform health checks, etc.
  • Create and provide post-installation documentation including installation log, manuals and procedure documents.
  • Maintain and update internal documentation, including technical procedures, KB articles and how-to guides.
  • Provide pre & post-sales technical support to end customers remotely.
  • Vendor and 3rd Party support and escalations.
  • Deliver onsite and in-house training to customers.
  • Support sales team providing product demonstrations, highlighting the benefit of the solutions to potential customers.
  • Log all support and sales activity within the company CRM.
  • This job position requires travel to customer sites throughout the UK. Eventually, it might require travel to Europe, USA or the Middle East.

Essential Skills Required:

  • Experience with the SolarWinds Orion suite. Experience with other monitoring tools will be considered.
  • Customer facing skills.
  • Professional level of familiarity with enterprise level IT infrastructure. Understanding of enterprise level topologies and different roles of the devices: routing, wireless, firewalls, load balancers, WAN optimization devices.
  • Experience with monitoring protocols: SNMP, Netflow, WMI, Event logs, scripting.
  • Ability to work in a changing environment. Learn new technologies and/or products, adapt to different standards.
  • The ability to work on your own initiative providing the expertise to clients and the ability to implement solutions.
  • Excellent at problem-solving and a talent for identifying creative solutions.
  • Good written and verbal communication skills. Experience creating high-level documentation and understanding of the sales environment.

Desirable Skills:

  • Bachelor's degree in Computer Science, Engineering or Information Technology.
  • Candidates with an industry certification preferred: CCNA, CCNP, VCP, CCP, MSCA, CISA.
  • System Administration experience across a range of IT systems and solutions; Windows/*Nix Server Operating Systems, Software Installation and Management, Active Directory, Storage, Virtualisation, SQL Databases.
  • Scripting languages such as Powershell, VBScript, Javascript, shell etc.
  • SQL data reporting using SQL Query Language.
  • Experience of providing tier1/ tier 2 support.

Benefits: Pension, Private HealthCare, Childcare Vouchers, Cycle Scheme & up to, 25 days Holiday

Company Values:

  • Unity - One team. No exceptions, we are a family united by a clear purpose.
  • Integrity - We put our people first; our people put our Customers first.
  • Quality - Strive for Excellence. Search for Improvements.

 

>>Applying for this role<<

If you are keen to pursue this exciting career opportunity, please forward your CV (outlining qualifications, experience and relevant personal details) to vacancies@prosperon.co.uk or call us on 01903 340 993.

Expiration for Application: 28th September 2018

Recruitment Agencies...

We do not use recruitment agencies, so please do not waste your time and ours by contacting us.

Prosperon Partners

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